Agents randomly reboot

  • 7008447
  • 25-Apr-2011
  • 27-Apr-2012

Environment

Novell ZENworks 11 Configuration Management

Situation

After installing ZENworks 11, agents randomly reboot due to Anti virus conflict with ZESM agent self defense.

Resolution

Workaround:  Try excluding the following from agent realtime scan:
 
zesservice.exe
zesuser.exe
zenworks_home\esm
 
In 11.2 and later, try disabling client self defense.   This new feature is available at Zone, folder or individual device settings:  ZENworks Agent / Agent Security / Enable self defense for the ZENworks Adaptive Agent

Additional Information

If the ZESM spoke is enabled, try setting a security policy to disable client self defense.
 
If the ZESM spoke is unlicensed or disabled, contact NTS for a way to disable client self defense. 

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