WebAccess brings up a blank page after upgrade

  • Document ID:7008444
  • Creation Date:23-Apr-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 7
Novell GroupWise 8
Novell Open Enterprise Server 2 (OES 2) Linux
Novell Open Enterprise Server 1 (OES 1) Linux
SUSE Linux Enterprise Server 10
SUSE Linux Enterprise Server 11
GWAVA WASP Remote Scanner

Situation

Symptoms:
 
WebAccess brings up a blank page after upgrade
GroupWise Webaccess Page never loads after upgrade.
 
Configuration:
 
GWAVA WASP Remote Scanner is configured on WebAccess

Resolution

This Problem is likely because the "Provide" is not loading correctly. Follow the instruction below and restart the Tomcat when the changes have been made.
 
GroupWise 7 
  1. Edit the webacc.cfg located in /opt/novell/groupwise/webaccess directory.
  2. Change the line "Provider.GWAP.class=com.gwava.wa.provider.GwavaProvider" to "Provider.GWAP.class=com.gwava.wa.provider.gwava.GwavaProvider"
  3. Save the file
  4. Restart Tomcat
GroupWise 8
  1. Browse to 'wasp' directory located in /var/opt/novell/groupwise/webaccess.
  2. Edit the wasp.cfg file located in the "wasp" directory and change the line that says "Provider.GWAP.class=com.gwava.wa.provider.GWAVAProvider" to "Provider.GWAP.class=com.gwava.wa.provider.gwava.GwavaProvider"
  3. Save the file
  4. Restart the Tomcat
  5. If this doesn't resolves the issue then delete and add a new WASP Scanner.

Additional Information

In another case GroupWise8.0.2HP2 had been applied and the problem of the blank screen returned. 
The wasp.cfg file already had the recommended change.
The WASP Scanning Agent was removed and reinstalled and full functionality was restored.