Errors in Patch Management since 10.3.3, device status not updated

  • Document ID:7008426
  • Creation Date:20-Apr-2011
  • Modified Date:01-Jun-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

Device Patch status not updated correctly with proper information about patches applied.
 
ERROR (in loader-messages.log):
 
[DEBUG] [4/20/11 10:33:00 AM] [] [Loader.PatchAnalyzeReportingService] [] [doResults found .plr results files.] [] []
[DEBUG] [4/20/11 10:33:00 AM] [] [Loader.PatchAnalyzeReportingService] [] [doProcFile processing results file: ] [] []
[DEBUG] [4/20/11 10:33:00 AM] [] [Loader.PatchAnalyzeReportingService] [] [doProcFile device= b7fab0698bb28b4d9497d3a68d86ff25] [] []
[DEBUG] [4/20/11 10:33:00 AM] [] [Loader.PatchAnalyzeReportingService] [] [Failed to save plr: null] [] []
[DEBUG] [4/20/11 10:33:00 AM] [] [Loader.PatchAnalyzeReportingService] [] [!!!!! Exception:  java.lang.NullPointerException

Status

Reported to Engineering