Patch management scans are not importing into the database

  • 7008309
  • 07-Apr-2011
  • 27-Apr-2012

Environment

Novell ZENworks 10 Configuration Management Patch Management
Novell ZENworks 11 Configuration Management Policies
Novell ZENworks 11 Patch Management
Novell ZENworks 10 Patch management
Novell ZENworks 11 Configuration Management Support Pack 1 - ZCM 11 SP1 Patch Management
Novell ZENworks 11 Patch Management Support Pack 1

Situation

Error: in loader-messages.log 
[Failed to save plr: null] [] [] [DEBUG] [4/6/11 8:35:39 AM] [] [Loader.PatchAnalyzeReportingService] [] [!!!!! Exception:  java.lang.NullPointerException

GUID.tmp files are building up in the %ZENWORKS_HOME%\ZENworks\work\collection\patchlink\ directory on Windows and /var/opt/novell/zenworks/work/collection/patchlink/ on Linux

Patch Management patches are being installed to the workstation but are not being updated in ZCC as being installed.

Resolution

For ZCM 10.3.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support
Workaround: if it is not possible to upgrade to 10.3.4 at this time, in the interim, Novell has made a Patch  available: it can be obtained at https://download.novell.com/Download?buildid=aIlH0CcxfqY~ as "ZCM/ZPM 10.3.3 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.0:
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support
Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=4W5wYqV3RLE~ as "ZCM/ZPM 11.0 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

For ZCM 11.1:
This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround: if it is not possible to upgrade to 11.2 at this time, in the interim, Novell has made a Patch available: it can be obtained at https://download.novell.com/Download?buildid=jqc5ZcNn87U~ as "ZCM/ZPM 11.1 Patch Management server update". This Patch is recommended for all customers using ZCM Patch Management.

It is very important to follow the instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.

Workaround:
1.  Verify that the SIGNATURE_ID column has NULL values by running the SQL query
     select * from PATCHDEVICESTATUS where SIGNATURE_ID is NULL
2.  If there are NULL values in the SIGNATURE_ID column then you can delete the table by running
     delete from PATCHDEVICESTATUS
3.  Then a run a SQL commit command to commit deletion of PATCHDEVICESTATUS.
The Table will be recreated with the next successful scan.

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