'System could not find the phone book entry' Message Causing Internet Email from being sent Out

  • 7008308
  • 07-Apr-2011
  • 26-Apr-2012


Novell GroupWise 8 Support Pack 2
GroupWise Internet Agent


The GroupWise Internet Agent (GWIA) will not send out email due to the following message:

The system could not find the phone book entry for this connection.


'Enable dialup' was marked in ConsoleOne GWIA Properties | SMTP/MIME Dial-up Settings.  Unmarking this setting, exiting and restart the GWIA resolves the issue.