'System could not find the phone book entry' Message Causing Internet Email from being sent Out

  • Document ID:7008308
  • Creation Date:07-Apr-2011
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 8 Support Pack 2
GroupWise Internet Agent

Situation

The GroupWise Internet Agent (GWIA) will not send out email due to the following message:

The system could not find the phone book entry for this connection.

Resolution

'Enable dialup' was marked in ConsoleOne GWIA Properties | SMTP/MIME Dial-up Settings.  Unmarking this setting, exiting and restart the GWIA resolves the issue.