Unable to import SecureLogin XML file

  • Document ID:7008302
  • Creation Date:06-Apr-2011
  • Modified Date:27-Nov-2012
    • Micro Focus Products:
      SecureLogin

Environment

Novell SecureLogin
NSL6.x
NSL7.0.1
SLManager
MMC
"Users and Computers"
SecureLogin system tray utility on workstation

Situation

Unable to import SecureLogin applications or settings into a new container with desktop-based SecureLogin utilities
Admin cannot export XML file from one container and import into another
Problem occurs using "Users and Computers" and SLManager
Problem occurs after file extension was renamed from .xml to .XML
Same problem occurs with .esx file exported with the workstation system tray tool, and renamed to .ESX.

Importing file fails with error:   "Cannot load this file - unknown type"

Resolution

Fixed with NSL7 SP3 or newer.
 
Workaround:
Rename file extension to lowercase .xml or .esx.  The file import is case sensitive when using the SecureLogin desktop utilities.

Importing  "whatever.XML" will fail, but importing "whatever.xml" will succeed. 

Altertnaively, use iManager.  The problem does not occur when importing with the iManger SecureLogin SSO plugin.

Status

Reported to Engineering

Additional Information

Workarounds:
 
1. Rename file extension to lowercase .xml or .esx.  The file import is case sensitive when using the SecureLogin desktop utilities.

Importing  "whatever.XML" will fail, but importing "whatever.xml" will succeed. 

2. Altertnaively, use iManager.  The problem does not occur when importing with the iManger SecureLogin SSO plugin.