Error: LDAP SSL key file not found [D078] User:user1 (user1)

  • 7008285
  • 05-Apr-2011
  • 27-Apr-2012

Environment

Novell GroupWise 8

Situation

Post Office Security is set to LDAP authentication.
LDAP server is setup to connect with SSL.
LDAP SSL key file does not contain complete path, only the file name from the Trusted Root Certificate.
Trusted Root Certificate is stored in /opt/novell/groupwise/agents/lib/nldap/

When user log in through Web Access, user sees the following message:
Please login again. You may have typed your name or password incorrectly. Remember that passwords are case sensitive.

POA Log file shows:
09:36:20 832 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1301996154
09:36:20 832 C/S Login WebAccess  ::GW Id=user1 :: 192.168.200.43 [::ffff:192.168.200.171]
09:36:20 832 Initializing Secured LDAP session with 192.168.200.171 at port 636 using SSL Key file cert-171.der (user1)
09:36:20 832 Error: LDAP SSL key file not found [D078] User:user1  (user1)
09:36:20 832 *** APP DISCONNECTED, Tbl Entry=0, Check ID=1301996154

When user logs in with the Windows Client, the user receives the following message:
The password entered is not correct. Your administrator has turned on LDAP authentication, try using your directory (network) service password.

POA Log files shows:
09:40:28 832 *** NEW APP CONNECTION, Tbl Entry=0, Check ID=1301996156
09:40:28 832 C/S Login Windows  Net Id=user1.NTS ::GW Id=user1 :: ::ffff:192.168.200.57
09:40:32 832 Initializing Secured LDAP session with 192.168.200.171 at port 636 using SSL Key file cert-171.der (user1)
09:40:32 832 Error: LDAP SSL key file not found [D078] User:user1  (user1)
09:40:34 832 *** APP DISCONNECTED, Tbl Entry=0, Check ID=1301996156

Resolution

Copy the Trusted Root Certificate to the /opt/novell/groupwise/agents/bin directory and restart the POA.

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