Mails sent from some devices to External / Internet users are blank

  • 7008283
  • 04-Apr-2011
  • 06-Feb-2014

Environment

Novell GroupWise 8
Novell Data Synchronizer Mobility Pack
Novell Data Synchronizer Mobility Pack 1.1
Motorola Droid
Windows 8 devices

Situation

Unable to send mails to External/Internet users using a Motorola Droid
Mails sent to External/Internet users from the Device are blank
Mails sent to Internal users from the Device work fine
Sent Items of the mails sent to External/Internet users from the Device contain the full message
Mails sent from Droid to Internet users are missing the body
Droid is sending blank emails to Internet users
HTML mails sent from the device to Internet users are blank
Mails sent from Windows 8 Devices to Internet users are blank

Resolution

This happens only if the signature set on the Motorola Droid or Device contains a picture and only affects mails sent to the Internet. This is a GWIA bug. Please upgrade to GroupWise 8 Support Pack 2 Hot Patch 3 GWIA or later (GroupWise 802HP3 GWIA). GroupWise 802HP3 or later can be downloaded from https://download.novell.com/patch/finder
 

Status

Reported to Engineering