Unable to download SSLVPN client

  • 7008205
  • 25-Mar-2011
  • 26-Apr-2012


Novell Access Manager 3.1.2-347 Linux Access Gateway
Novell Access Manager 3.1.2-347 SSLVPN Server



Workstations connecting to the SSLVPN server through the Linux Access Gateway appliance (LAG) cannot complete the SSLVPN client download process.
The process hangs at various percentage of completion and never recover. Workstation where the client was not removed after the last logout can successfully connect to the VPN.
Manually copying the client on the workstation and performing it's installation allows the workstations to connect properly.


Both LAG and SSLVPN server were restarted after an update from the channel was completed.


In order to have the download process to complete again, the LAG cache needs to be manually cleared following these steps:

On the console of the LAG:

rm /var/novell/.~newInstall
/etc/init.d/novell-vmc restart

Wait for the novell-vmc service restart to complete then test the system again, this time the SSLVPN client download should work as expected.

Please note that the restart of the novell-vmc process will cause lack of service for the time needed to complete the restart procedure itself.

Additional Information

This document was written based on real customer experiences, however multiple root causes can lead to the same symptoms, therefore is not grated that simply clearing that cache will lead to the issue resolution, but still, is a valid troubleshooting step to be done in these scenarios.