All users in one GW Post Office unable to login via WebAccess

  • 7008185
  • 22-Mar-2011
  • 27-Apr-2012

Environment

Novell GroupWise 8
Novell GroupWise 8 WebAccess

Situation

All users in one (or multiple) GW Post Office(s) unable to login via WebAccess
Error: "Your mailbox is unavailable.  Please contact your system administrator."
Error in WebAccess Agent log files:  "Login failed: User <username> GroupWise login rejected (8219)"

Resolution

The WebAccess Agent was showing an 8219 error because the Post Office Links information in the domain database was somehow corrupt.  To resolve the problem, do the following steps:

Open ConsoleOne
Go the Properties of the GroupWise WebAccess Agent object
Click on the Post Office Links tab and highlight the link to the problem PO and click "Edit Link"
Change the links from the current setup (typically "Client/Server Only") to one of the other options (such as "Use Current Post Office Access") and save the change.
Then change the links from "Use Current Post Office Access" back to "Client Server Only" and verify that the IP address and port for the POA are correct, then save the change.

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