Unable to update to 10.3.1 due to content cache problem.

  • 7008143
  • 15-Mar-2011
  • 30-Apr-2012

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 System Update

Situation

ERROR:
 
Exception distributing content: Information for id d31018b159a5379debf9f2e8cabb88a1 has not been cached.;;
DEBUG;There was a problem getting the content for this update.  Make sure that this device has valid content servers configured via closest server rules and that the content replication has occured to this device's content server(s);;

Resolution

This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at Novell Support 
 
A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at Novell Support