Environment
Novell GroupWise 8
Microsoft Windows 2008
Situation
Unable to send emails to Internet using GWIA on Windows 2008
ERROR: "No MX records found" on GWIA on Windows 2008
ERROR: "450 Host Down" on GWIA on Windows 2008
GWIA unable to resolve MX Records though the server can using ping/nslookup commands
Resolution
Please make sure to follow the steps in the following TID
https://support.microfocus.com/kb/doc.php?id=7005218&sliceId=1&docTypeID=DT_TID_1_1&dialogID=105938560&stateId=0 0 213092432 0 213092432
https://support.microfocus.com/kb/doc.php?id=7005218&sliceId=1&docTypeID=DT_TID_1_1&dialogID=105938560&stateId=0 0 213092432 0 213092432
If the above TID does not help, then follow the steps listed below. Please be careful while modifying registry as incorrect registry modification can corrupt the system
Workaround Steps:
- Click Start.
- Right Click on Network and click Properties .
- Click Manage network connections on the left under Tasks.
- Note down the name of the Local Area Connection that is being used for GWIA's IP Address. It could be Local Area Connection or Local Area Connection 2 or Local Area Connection 3 depending on number of Network Adapters.
- Click Start | Run and type regedit and click OK
- Scroll down to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\{4D36E972-E325-11CE-BFC1-08002BE10318} .
- Expand the above Key and all the subkeys underneath it. The subkey would have a Key called Connection. Highlight it and look for the Name Value on the right hand side and find the Friendly name that was noted in step 4 (Local Area Connection, Local Area Connection 2 or Local Area Connection 3 ).
- Once the friendly name is found, note the subkey value. It would be something like {B0E58C32-0C1D-41A5-A6BD-911A8709978C }.
- Once the Key is noted down, scroll down to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\
- Expand Adapters ,DNSRegisteredAdapters ,Interfaces .
- Export Adapters ,DNSRegisteredAdapters ,Interfaces and save it to the Server as a backup.
- Search for the Key underneath Adapters , DNSRegisteredAdapaters and Interfaces that was noted in step 8. In this example, it would be B0E58C32-0C1D-41A5-A6BD-911A8709978C .
- Remove all the other Keys except the one that was noted in step 8.
- Edit the NameServer Key to reflect your DNS IP Address if it is blank.
- Restart GWIA.The above changes may go away if the server is restarted and the steps may need to be followed again.
If at any point of time, a mistake was done while deleting the keys just double click on the backup file that was made in step 11 and it will revert everything back to its original configuration.