Continual reboot loop after Imaging HP 4510s/4520s or Compaq 6530b/6710b workstations

  • 7008111
  • 25-May-2012
  • 25-May-2012

Environment

Novell ZENworks Configuration Management 11 Imaging
Novell ZENworks Configuration Management 10 Imaging

Situation

After Imaging HP 4510s/4520s or Compaq 6530b/6710b  workstations a Blue Screen flashes and the workstation reboots and remains in a continual loop.

Resolution

Uncheck the "Automatically Restart" option under "Startup and Recovery" Settings in Advanced tab of System Properties dialog of the master image.
 
Remove the \windows\system32\drivers\intelppm.sys file from the master image.
 
Change the HD from AHCI to IDE in the BIOS.

Cause

Continual loop was caused by the "Automatically Restart" option under "Startup and Recovery" Settings in Advanced tab of System Properties dialog.
 
The Windows Intel Power Management driver was not loading.

Additional Information

There are reboot loop issues documented with Windows XP sp3 on HP boxes with AMD processors
 

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