Unable to type any text in GroupWise WebAccess with Android Device's native browser

  • Document ID:7007961
  • Creation Date:20-Feb-2011
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      GroupWise

Environment

Novell GroupWise 8
Motorola Droid
HTC Droid
Samsung Droid

Situation

Unable to type any text in GroupWise WebAccess with Android Device's native browser
Unable to use GroupWise WebAccess with Android Device's native browser

Resolution

Android browser is not a supported browser at the moment for the Native Interface of WebAccess. Please follow the steps listed below to use the simple interface
 
Workaround Steps:

Switch to Simple Interface while logging into GroupWise WebAccess
  1. Launch the browser on the Android device
  3. Type in the Username and Password
  4. Select "Use the basic interface" and click Login
OR

Force the Simple Interface from the WebAccess server for Android Browser
  1. Edit /var/opt/novell/groupwise/webaccess/webacc.cfg on Linux or sys:\novell\groupwise\webaccess\webacc.cfg on NetWare or c:\novell\groupwise\webaccess\webacc.cfg on Windows.
  2. Search for the following:
    Templates.UserAgent.9.id=*iPhone*
    Templates.UserAgent.9.interface=simple
  3. Below the searched lines, please type:
    Templates.UserAgent.9.id=*Android*
    Templates.UserAgent.9.interface=simple
  4. Save the file.
  5. Restart tomcat by
    typing rctomcat5 restart on SLES 10
    typing rctomcat6 restart on SLES 11
    typing rcnovell-tomcat5 restart on OES 2
    typing tc4stop and tomcat4 commands on NetWare
    Restart the Tomcat service from Services Management Console On Windows
    Now when Android Browser is used to login to GroupWise WebAccess, it will automatically switch to the simple interface.

Status

Reported to Engineering