Novell File Reporter fails to scan volume and NFR Agent Debug fails

  • Document ID:7007934
  • Creation Date:17-Feb-2011
  • Modified Date:26-Apr-2012
    • Micro Focus Products:
      File Reporter

Environment

Novell File Reporter
Novell NetWare 6.5

Situation

  • Novell File Reporter fails to scan volume
  • NFR Agent debugging turned on but no debug log is written
  • errno=1
  • nwerrno=156
  • Example error message:
    Scan Agent, Version: 1.0.9
    Collector Version: 1.0.1
    Configuration Location: sys:\NFR
    Data location: \\SERVERNAME\SYS\NFR
      Secure HTTP channel opened: 192.168.43.60:3037
    Collecting data for  DATA: in \\SERVERNAME\SYS\NFR\32659A2A15E3C99EDF7EC479F80B2A1C
     ERROR open failed for \\SERVERNAME\SYS\NFR\32659A2A15E3C99EDF7EC479F80B2A1C\1297768653.path  errno=1 nwerrno=156

Resolution

  • Use the correct naming format in SYS:\NFR\SRAGENT.CFG
    • The <BaseDir> tag should be in the format SYS:\NFR and not\\SERVERNAME\SYS\NFR
  • Restart the NFR Agent
    • Exit from the Novell File Reporter Agent screen
    • Start the NFRAgent with sys:\nfr\nfragent.ncf

Additional Information

Example of a failing configuration (SYS:\NFR\SRAGENT.CFG):

<Config>
  <IpAddress>192.168.43.60</IpAddress>
  <SrsServerHttpPort>0</SrsServerHttpPort>
  <SrsServerHttpsPort>3037</SrsServerHttpsPort>
  <SRS>
    <IpAddress>192.168.43.56</IpAddress>
    <ClientPort>3035</ClientPort>
    <Secure>1</Secure>
  </SRS>
  <HbSleep>60</HbSleep>
  <FullDebugLog>ON</FullDebugLog>
  <BaseDir>\\SERVERNAME\SYS\NFR</BaseDir>
</Config>

Example of a working configuration (SYS:\NFR\SRAGENT.CFG):

<Config>
  <IpAddress>192.168.43.60</IpAddress>
  <SrsServerHttpPort>0</SrsServerHttpPort>
  <SrsServerHttpsPort>3037</SrsServerHttpsPort>
  <SRS>
    <IpAddress>192.168.43.56</IpAddress>
    <ClientPort>3035</ClientPort>
    <Secure>1</Secure>
  </SRS>
  <HbSleep>60</HbSleep>
  <FullDebugLog>ON</FullDebugLog>
  <BaseDir>SYS:\NFR</BaseDir>
</Config>