ZRS Reporting assigned rights disappear

  • 7007898
  • 15-Feb-2011
  • 14-May-2013

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks Configuration Management 11.1

Situation

After adding new ZRS administrator and granting reporting rights, other admin's reporting rights may disappear.  This is due to deadlock on db during synch.  Example:
 
update zReportFolder set BoeUID=:1, ReportType=:2, IsUpdated=:3 where ZUID=:4

Resolution

For ZCM 11.x: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZCM 10.x: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround:
 
The problem seems to occur after SyncBOE process is run.  To disable this process, stop the zenloader service.  Rename the SyncBOE.xml under <ZENworks_HOME>/conf/loader to SyncBOE1.xml. Restart the zenloader service.
 
After this, the sync between ZCM and ZRS will not happen by default.
 
When changing rights to users, manually synch by running zman rpfs .

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