General and partial refreshes can occur at the same time causing high utilization

  • 7007878
  • 11-Feb-2011
  • 14-May-2013

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

ZCM primary and database servers experience high utilization when agents issue a general and partial fresh around the same time.

Resolution

For ZCM 11.x: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support

For ZCM 10.x: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/support

Workaround:

The issue can be avoided by making partial refresh slightly larger than an even fraction of the general time.  If the general refresh is set to 12 hrs, changing the partial refresh to 2 hrs. 25 mins. will ensure the partial refresh will happen slightly after the general refresh.

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