Unable to perform address lookup on device

  • Document ID:7007765
  • Creation Date:02-Feb-2011
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service

Environment

Novell Data Synchronizer Connector for Mobility
Novell Data Synchronizer Connector for GroupWise
Novell Data Synchronizer
Novell GroupWise 8
Novell GroupWise 2012

Situation

Unable to perform address lookup on device
Unable to perform Global Address Lookup on device
Unable to search for users in the GroupWise System Address Book on the device
Unable to see all the addresses on the device while composing a mail
Unable to see all the addresses while doing a address book lookup on the device
Issues with Global Address Book lookup and DataSync/Mobility server
Address Book lookup on the device does not show all the users

Resolution

Please follow the steps listed below
  • Make sure to set the Address Book User in the Mobility Connector.
    The addresses that the device would see while doing a Address Book Lookup on the device = The addresses that this user sees in System Address Book when logged in to GroupWise Client
    • Launch Web Admin by typing https://IPAddressOfMobilityServer:8120
    • Login to Web Admin.
    • Click the Mobility Connector (mobility).
    • Type a GroupWise User in the Address Book User :
    • Click Save Custom Settings .
    • Click Home on the Web Admin and restart the mobility connector
If after following the above steps, there are still issues while searching all the users, continue ahead
  • Follow the steps listed below to delete the contents of gal and galsync table. Please be careful while following the steps listed below as wrong database modifications can corrupt the whole Mobility Server.
    • Type cat /etc/datasync/configengine/configengine.xml and press Enter.
    • Search for the 4th last line and it would be "<password>password</password> ".
    • Type psql -U datasync_user mobility and press Enter.
    • Type the password that was noted in above step and press Enter.
    • Type "delete from gal;"  without quotes and press Enter. Please make sure to add the semicolon (;) at the end of the command.
    • Type "delete from galsync;" without quotes and  press Enter. Please make sure to add the semicolon (;) at the end of the command.
    • Type \q to quit.
    • Restart datasync by typing "rcdatasync restart " and press Enter.