"Forbidden, Not a Mobile Device" Error while using AirWatch MDM

  • 7007754
  • 23-May-2012
  • 10-Dec-2013

Environment

Novell Data Synchronizer 1.2.2
AirWatch MDM

Situation

Unable to use MDM solution against Data Synchronizer.
When setting up user/device in the MDM solution, "Forbidden, Not a Mobile Device" Error is encountered.

Resolution

A workaround code fix is available, however, Novell does not believe the problems is in Data Synchronizer, but in AirWatchMDM.
After applying Novell Data Synchronizer 1.2.3, please see TID 7008004 "Non-ActiveSync requests blocked after updating to Mobility Pack 1.2.3" for available workaround patch.

Cause

The credentials being passed by AirWatchMDM are not being validated.  Microsoft Exchange 2007 returns the error, just as Data Synchronizer does, when valid credentials are missing the URI.  The URI that should be passed is "Microsoft-Server-ActiveSync", and AirWatch MDM is not passing this.

Additional Information

It is not currently known if there is a patch to correct this behavior in AirWatchMDM

Feedback service temporarily unavailable. For content questions or problems, please contact Support.