NOC: HP Service Manager adapter sometimes fails to close alarms properly

  • 7007716
  • 23-May-2012
  • 23-May-2012


NetIQ Operations Center


1. Start HP Service Manager adapter

2. Display alarm list

3. select one of alarm, right click, bring it up context menu, select service

manager-->change lifecycle-->close
Sometimes close operation will work, but sometimes system will display error dialog with error noted below
Could not perform operation Close Change Record; Alarm xxx


There is no workaround for this issue. The vendor HP is working this and no fix date has been set from vendor.


The error indicates that there is a memory access error that occurs on the HP Service Manager server. This issue resides in the SM.dll that is part of the Service Manager deployment.