Error upgrade Admin Console on SLES11 Server platform

  • 7007694
  • 27-Jan-2011
  • 26-Apr-2012

Environment

Novell Access Manager 3.1 Access Administration
Novell Access Manager 3.1 Support Pack 2 getting installed

Situation

Access Manager 3.1 SP1 environment setup and working fine - users accessing protected resources behind the Linux Access Gateway (LAG) are asked to authenticate against the Identity (IDP) server. When upgrading this SP1 platform to SP2, the Admin COnsole install failed when installing the Novell Access Manager Server Communications service. Looking at the install/upgrade logs in /tmp/novell_access_manager/ directory, the following message was displayed

There appears to be a process named "master" with a process number of "7517"

that is using the same port "1197" that is needed by the Novell Access Manager

Server Communications service.  To properly run this system, you need to

properly terminate this process and run the script "/etc/init.d/novell-jcc

start"


Resolution

Restart the IDP server so that the jcc service is loaded prior to postfix.

The IDP server had other applications installed, including the postfix email application. By doing a 'netstat -na', it was identified that postfix had multiple processes that were also trying to communicate with the RMI port on tcp 1197. To make sure that the fix remained persistent, confirm that the novell-jcc process starts before the postfix services. In our case, this was true by default

- JCC started with level 7

orch-host3:/etc/init.d/rc3.d # l |grep jcc
lrwxrwxrwx  1 root root   13 Nov  5  2008 K15novell-jcc -> ../novell-jcc*
lrwxrwxrwx  1 root root   13 Nov  5  2008 S07novell-jcc -> ../novell-jcc*

- Postfix started with level 11

orch-host3:/etc/init.d/rc3.d # l |grep postfix
lrwxrwxrwx  1 root root   13 Nov  5  2008 K17novell-jcc -> ../postfix*
lrwxrwxrwx  1 root root   13 Nov  5  2008 S11novell-jcc -> ../postfix*