PRU fails to apply on Chinese language Primary server

Document ID:7007682
Creation Date:23-May-2012
Modified Date:04-Oct-2013
- Micro Focus Products:
  ZENworks Asset Management
  ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.1 Inventory

Novell ZENworks Configuration Management 11.2 Inventory

Situation

ZCM is installed on Simplified Chinese language Windows 20003 x64 Primary server

ZCM 11.1:
PRU fails to apply
Knowledge Base files do not merge anymore

ZCM 11.2:
PRU seems to apply successfully and KB files do get merged but same error message is still logged in loader-messages.log

Error message in %zenworks_home%\logs\loader-messages.log:
"...
[ApplyPruAM] [] [com.novell.zenworks.assetmanagement.applypru.SoftwareComplianceUpdate$SoftwareMgmtPruException: The Discovered Products pru file is not in the required format. Expecting 8 arguments.
..."

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

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