PRU fails to apply on Chinese language Primary server

  • 7007682
  • 23-May-2012
  • 04-Oct-2013

Environment

Novell ZENworks Configuration Management 11.1 Inventory
Novell ZENworks Configuration Management 11.2 Inventory

Situation

ZCM is installed on Simplified Chinese language Windows 20003 x64 Primary server

ZCM 11.1:
PRU fails to apply
Knowledge Base files do not merge anymore

ZCM 11.2:
PRU seems to apply successfully and KB files do get merged but same error message is still logged in loader-messages.log

Error message in %zenworks_home%\logs\loader-messages.log:
"...
[ApplyPruAM] [] [com.novell.zenworks.assetmanagement.applypru.SoftwareComplianceUpdate$SoftwareMgmtPruException: The Discovered Products pru file is not in the required format.  Expecting 8 arguments.
..."

Resolution

This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757

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