ZCM11 agent segfaults on SLES

  • 7007653
  • 25-Jan-2011
  • 27-Apr-2012


Novell ZENworks 11 Configuration Management


New install or upgrade to  ZCM11 agent on SLES causes segfaults and the service stops.

A fatal error has been detected by the Java Runtime Environment:
#  SIGSEGV (0xb) at pc=0x00007fcb2d699c6a, pid=8683, tid=140509782071056
# JRE version: 6.0_16-b01
# Java VM: Java HotSpot(TM) 64-Bit Server VM (14.2-b01 mixed mode linux-amd64 )
# Problematic frame:
# C  [libc.so.6+0x7dc6a]  strcpy+0x3a
# If you would like to submit a bug report, please visit:
#   http://java.sun.com/webapps/bugreport/crash.jsp
# The crash happened outside the Java Virtual Machine in native code.
# See problematic frame for where to report the bug.



Edit the /etc/opt/novell/zenworks/zenworks.properties file to read:
then restart the zenworks services.

Additional Information

If the agent service does not remain active after making this change, there may be corruption in the cache. Rename the /var/opt/novell/zenworks/zmd/cache/ZenCache folder, restart the agent services and refresh the agent to recreate it.