Kerberos authentication fails from ZICON login/logout

  • 7007636
  • 21-Jan-2011
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3.2


After upgrading to 10.3.2, Kerberos enabled login fails for logins performed at ZICON.  Passivemode login after reboot or logout/login to Windows works correctly
ERROR (in zmd-messages.log):
[RemotingService] [] [Blank Username/Password- Return Invalid Credentials] [][]


This is fixed in version 10.3.3 - see KB 7007641 "ZENworks Configuration Management 10.3.3 - update information and list of fixes" which can be found at
For 10.3.2:
Novell has made a Patch available for testing, in the form of a Field Test File (FTF): it can be obtained at as "ZCM 10.3.2 Kerberos Z-icon login patch - see KB 7007237 ". This Patch should only be applied if the symptoms above are being experienced, and are causing problems.

This Patch has had limited testing, and should not be used in a production system without first being checked in a test environment. Some Patches have specific requirements for deployment, it is very important to follow any instructions in the readme at the download site. Please report any problems encountered when using this Patch, by using the feedback link on this TID.