Unable to login after ZENworks Configuration Management Upgrade

  • Document ID:7007624
  • Creation Date:20-Jan-2011
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 11 Configuration Management Authentication
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Authentication

Situation

Agents are unable to authenticate after ZCM primary server upgrade.
ERROR: "Unexpected exception during refresh: Novell.Zenworks.Zmd.ZenException: RegisterUser - Unable to register with any service
[ObtainAuthToken called with no realm name.  Returning null for the token]"

Resolution

Verify that all the appropriate files are created in the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\   folder. In this case only the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\WEB-INF\lib folder was created.

Stop all ZENworks services. Remove the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\ folder. Restart the ZENworks services and allow the CasaAuthtokenSvc.war file to extract.

Verify that all the appropriate files are created in the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\   folder.

 

Additional Information

If the CasaAuthtokenSvc.war file was not created after the update, from a command prompt, run:

novell-zenworks-configure -c InstallCATSToZENTomcatConfigureAction -Z  
 
to install the CasaAuthToken web service.
Then run:

novell-zenworks-configure -c DeployCasaAuthTokenWarConfigureAction
 
to rebuild the CasaAuthTokenSvc.war file with the latest casa code.

Then follow the steps above again.