Environment
Novell ZENworks 11 Configuration Management Authentication
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 AuthenticationSituation
Agents are unable to authenticate after ZCM primary server upgrade.
ERROR: "Unexpected exception during refresh: Novell.Zenworks.Zmd.ZenException: RegisterUser - Unable to register with any service
[ObtainAuthToken called with no realm name. Returning null for the token]"
ERROR: "Unexpected exception during refresh: Novell.Zenworks.Zmd.ZenException: RegisterUser - Unable to register with any service
[ObtainAuthToken called with no realm name. Returning null for the token]"
Resolution
Verify that all the appropriate files are created in the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\ folder. In this case only the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\WEB-INF\lib folder was created.
Stop all ZENworks services. Remove the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\ folder. Restart the ZENworks services and allow the CasaAuthtokenSvc.war file to extract.
Verify that all the appropriate files are created in the %ZENWORKS_HOME%\share\tomcat\webapps\CasaAuthTokenSvc\ folder.
Additional Information
If the CasaAuthtokenSvc.war file was not created after the update, from a command prompt, run:
novell-zenworks-configure -c InstallCATSToZENTomcatConfigureAction -Z
to install the CasaAuthToken web service.
Then run:
novell-zenworks-configure -c DeployCasaAuthTokenWarConfigureAction
to rebuild the CasaAuthTokenSvc.war file with the latest casa code.
Then follow the steps above again.