ZCM Agent install fails to remove existing ZDM 7 agent. "PreAgent Status:"

  • 7007603
  • 19-Jan-2011
  • 30-Apr-2012

Environment

Novell ZENworks 11 Configuration Management Installation - Agent
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Installation - Agent

Situation

ZCM Agent install fails to remove existing ZDM 7 agent at PreAgent Status:
From ZENPreAgent.InstallLog ERROR: Creating EventLog source ZENPreAgent in log Application...
From Application Event Log ERROR: [ZENPreAgent.FirewallHandler_win._openFirewallPort(Int32 port, Boolean openTCP,
Boolean openUDP)] Firewall openPortType found.

Resolution

For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support

 
Workaround: Prior to 10.3.2 Turn on Windows Firewall on the local device.
For ZCM 11: A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support

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