ZCM Managed Inventory and Inventory Only Agent, not populating Asset tag field for SUSE/Redhat servers

  • 7007589
  • 18-Jan-2011
  • 09-Nov-2012


RedHat Linux
SUSE Linux
Novell ZENworks 11 Configuration Management
Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Novell ZENworks Configuration Management 11
Novell ZENworks Configuration Management 11.1
Novell ZENworks Configuration Management 11.2


No Linux systems, (SUSE or RedHat were the two tested), that have the Asset Tag information in the BIOS, will display the information in ZENworks Control Center (ZCC). Yet, the Asset Tag is in the file that is gathered on the server and found in /opt/novell/zenworks/umia/outgoingUIA/filename.uif


For ZCM 10.3: This is fixed in version 10.3.2 - see KB 7007237 "ZENworks Configuration Management 10.3.2 - update information and list of fixes" which can be found at https://www.novell.com/support
This is fixed in version 11.2.2 - see KB 7010757 "ZENworks Configuration Management 11.2.2 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7010757
Workaround: if it is not possible to upgrade to ZCM 11.2.2 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=t9vbJXG-P0g~ as "ZCM 11.2.1 Monthly Update 1 - see TID 7010464". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.