Error: unable to login to the network your credentials are invalid

  • 7007552
  • 12-Jan-2011
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Authentication
SUSE Linux Enterprise Server 10 Support Pack 2
Novell Client


Changed User Source proxy user credentials to a new user and password.
Get the following error when trying to login to workstation.
ERROR: Unable to login to the network your credentials are invalid.


Verify that the iaRealms.xml file that the workstation is authenticating to has the new credentials used for the User Source proxy user.
Path to file:

Additional Information

Root Cause: The iaRealms.xml file found in /etc/CASA/authtoken/svc was not updated with the new credentials used for the User Source proxy user on the primary server where the workstation's closest server rule was set to authenticate to.
Example of iaRealms file:
<?xml version="1.0" encoding="UTF-8"?>
<bci:realms xmlns:bci=" " xmlns:xacml="urn:oasis:names:tc:xacml:2.0:policy:schema:os" xmlns:xsi=" " xsi:schemaLocation="urn:oasis:names:tc:xacml:2.0:policy:schema:os:access_control-xacml-2.0-policy-schema-os.xsd"><bci:realm desc="Directory" connectorType="org.bandit.ia.connectors.LDAPConnectorInitialCtxFactory" id="KURTZDM7_TREE"><bci:env prop="" value="simple" /><bci:env prop="" value="cn=zcmproxyreadonly,o=novell" /><bci:env prop="" value="novell" /><bci:env prop="java.naming.referral" value="follow" /><bci:env prop="java.naming.ldap.attributes.binary" value="GUID" /><bci:env prop="" value="eDir" /><bci:connection xsi:type="bci:LDAPConnector"><address>ldap://</address></bci:connection></bci:realm></bci:realms>