Cannot download any Patch Signatures on ZENworks 11 Appliance

  • 7007532
  • 11-Jan-2011
  • 10-Jun-2013

Environment

Novell ZENworks 11 Configuration Management
Novell ZENworks 11 Patch Management
Novell ZENworks 11 Appliance

Version:
This TID only applies to the ZENworks 11 Appliance, when created using images that have the following MD5 sums

ZENworks11_Appliance-x86_64.ova     803add605d8c6dc09417b98205bd5d0c
ZENworks11_Appliance-x86_64.zip.001     95bb9fdea14274747fbd5b5e34fe8ade
ZENworks11_Appliance-x86_64.zip.002     fa17d7f291ed70d1d8ab1807cb4c05c6
ZENworks11_Appliance-x86_64.zip.003     bdf694ee7e7cd5eba6ae6c722e80416d
ZENworks11_Appliance-x86_64.zip.004     1349c6d3b708bac9520acb1686a1207a


Situation

No patch signatures are downloaded

All signatures have an error of the form "Signature Download XXX.pls failed" in /var/opt/novell/log/zenworks/loader-messages.log

Resolution

The appliance code was fixed, and reissued, and does not appear in the current version

Workaround:
In a terminal session on the appliance, issue the commands
chown zenworks:zenworks /opt/novell/zenworks/zpm
/etc/init.d/novell-zenloader restart

This will ensure that the user and group "zenworks " have the correct rights, and will restart the zenloader service.
 
The patch replication will start at the scheduled time, but if replication is desired immediately, in ZCC > Configuration> Patch Management> Subscription Service Information> Click Update Now to start the replication.

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