Error occurs when running reports using ZENworks Reporting Server with an Oracle database

Document ID:7007527
Creation Date:10-Jan-2011
Modified Date:27-Apr-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Business Objects Reporting

Situation

Error occurs when running reports using ZENworks Reporting Server with an Oracle database.
ERROR: "ORA-12514: TNS:listener does not currently know of service requested in connect descriptor"

Resolution

The tnsnames.ora network configuration file requires the full DNS name for the Oracle servicename.