ZCM agent does not open Windows 7 firewall ports for all networks (public, private and domain)

  • 7007490
  • 06-Jan-2011
  • 16-Jan-2014

Environment

Novell ZENworks 10 Configuration Management Installation - Agent
Novell ZENworks Configuration Management 11.2
Installation - Agent
Microsoft Windows 7

Situation

When the ZCM agent is installed on Windows 7, the necessary firewall ports are opened for the current network type (public, private or Domain). If the machine is moved to another network type, the firewall ports are not opened.
 
Firewall not being opened on all hardware profiles on 11.2 devices and Remote Control (RC) fails if the hardware profile changes.
 
If the firewall is opened manually on the new hardware profile, RC is successful.

Resolution

This is fixed in version 11.2.4 - see KB 7012027 "ZENworks Configuration Management 11.2.4 - update information and list of fixes" which can be found at https://support.microfocus.com/kb/doc.php?id=7012027

Workaround: if it is not possible to upgrade to ZCM11.2.4 at this time, in the interim, Novell has made a Patch available for testing, as part of a Monthly patch update: it can be obtained at https://download.novell.com/Download?buildid=s5zcEae9xcI~ as "ZCM 11.2.3a Monthly Update 1 - see TID 7012025". This update should only be applied if the symptoms above are being experienced, and are causing problems.

Please report any problems encountered when using this Patch, by using the feedback link on this TID.

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