Infoview fails to launch when ZCC is run from a server that is not the ZRS server

  • 7007489
  • 05-Jan-2011
  • 10-Jun-2013

Environment

Novell ZENworks 10 Configuration Management Business Objects Reporting
Business Objects Reporting
Novell ZENworks 10 Asset Management

Situation

Launching Infoview (ZCC > Reports ) when using ZCC on a server that is not the ZRS server.
 
 
Infoview does not launch
 
ERROR (in ZCC) "An error occurred when trying to launch the ZENworks Reporting Java InfoView.
For more details, see the ZCC log.
"
 
ERROR (from zcc.log)
com.novell.zenworks.reports.exception.ReportException: com.crystaldecisions.sdk.exception.SDKException$OCAFramework: Communication error occurred when trying to connect to server

Resolution

For ZENworks 11: A fix for this issue is included in ZENworks 11, see KB 7006995 "ZENworks 11 - information and updates" which can be found at https://www.novell.com/support

For ZCM 10.3: This was not resolved before the end of General Support, so remains an issue

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