Environment
Novell Data Synchronizer Connector for Mobility
Novell Data Synchronizer Mobility Pack Update 1
Novell Data Synchronizer Mobility Pack Update 2
Situation
Unable to perform a "Reset device to factory default" on Devices with Android OS
"Reset device to factory default" causes the device color in the Mobility Monitoring page to turn yellow and then red but the device is not wiped
"Reset device to factory default" causes the device to not connect to the Mobility Server but the data is not wiped
Kill pill not working for devices with Android OS
Resolution
Reported to Engineering
Status
Reported to EngineeringAdditional Information
Steps to Duplicate:
- Login to the WebAdmin console by typing https://IPAddress:8120.
- Click on Mobility Connector | Monitor.
- Click on "Reset device to factory default" on an Android device.
Notes:
When "Reset device to factory default" is clicked on, a message pops up indicating that the device will be reset the next time it tries to sync. When the device is synced the next time, the device turns yellow and eventually red. The device is not reset but can no longer connect to the mobility connector to sync. The data is stilled on the device. When the green button is selected to reallow the device to sync, that does not enable the sync though.