Change made to a contact in personal addressbook are lost

  • 7007404
  • 20-Dec-2010
  • 10-Dec-2013

Environment

Novell GroupWise 8
Novell GroupWise 8 Support Pack 1
Novell GroupWise 8 Support Pack 1 Hot Patch 1
Novell GroupWise 8 Support Pack 2
Novell GroupWise 8 Support Pack 2 Hot Patch 1
Novell Data Synchronizer 1.0
Novell Data Synchronizer Connector for GroupWise
Novell Data Synchronizer Connector for Mobility

Situation

Changes made to contacts copied from system address book are lost. These changes could me made in a mobile device and using Data Synchronizer or using a GroupWise Client.

Changes are made to fields that are also filed by GroupWise/eDirectory. E.g. telephone number, mobile number, location

The changes are reverted the next day.

Resolution

This is working as designed.

When copying contacts from the system address book to a personal address book, these contacts are linked. The default settings of the address book will not show the link symbol. The see this, start the address book, select view and check "System Book Links". During the nightly user upkeep, fields that used by GroupWise will be overwritten with the information stored in the GroupWise system. Changes made to fields that contain no information in the GroupWise system will not be overwritten, or better, cleared.

So, to prevent information from being lost, please use fields like Office Number 2, etc.