Motorola Droid 2 does not sync mails older than 3 days

  • 7007386
  • 15-Dec-2010
  • 10-Dec-2013

Environment

Products:
Novell Data Synchronizer 1.0
Novell Data Synchronizer Mobility Pack
Novell Data Synchronizer Mobility Pack
Novell Data Synchronizer Connector for Mobility
Novell Data Synchronizer Connector for GroupWise
Motorola Droid 2
 
Configuration:
All is selected for "Sync messages for:" in the Active Sync/Corporate Sync settings

Situation

Unable to sync older emails with Motorola Droid 2
Unable to sync mails older than 3 days using Motorola Droid 2

Resolution

This issue is seen only when "Sync messages for:" is set to All in Settings | Accounts | Corporate Sync Accout. This has been fixed in Mobility Pack Update 3 or later (Build 290 or later). Mobility Pack Update 3 or later can be downloaded from https://download.novell.com/patch/finder 
 
Please follow the steps in the following TID to apply the update
 
 
Workaround Steps:
Change the "Sync message for:" to something lesser than All. It can be set to 1 month, 2 weeks, 1 week, 3 days, 1 day
 
OR

Connect an other device  like iPhone against the same user temporarily and increase the Sync Messages Time period.  The other device would force sync of the older items to Mobility Database and that would flow down to the Motorola Droid 2

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