Deleted GroupWise Calendar Appointments are not being Deleted from BlackBerry Devices

  • 7007385
  • 15-Dec-2010
  • 27-Apr-2012


BlackBerry Enterprise Server 4.1.7
GroupWise 8.0.2 Hot Patch 1
SOAP communication between BlackBerry and GroupWise


User deletes appointment from GroupWise.
Appointment does not get deleted from the BlackBerry device automatically.
Deleting appointment from trash sometimes deletes appointment from the BlackBerry device.


This is believed to be fixed in the GroupWise 8.0.2 Hot Patch 2 release.  This fix is addressed for SOAP communication on the POA.

Sometimes deleting the appointment from the trash will cause the appointment to delete from the BlackBerry device.  If the appointment does not delete from the device, then proceed to delete the appointment directly from the device itself.

Additional Information

Please refer to RIM's KB article for further information.

Prior to 8.0.2 Hot Patch 1 for GroupWise, the GroupWise POA did not return information for deleted items after a getItemsRequest SOAP call unless the event ID for the item was provided during the SOAP call.  GroupWise 8.0.2 Hot Patch 1 returns the information on the deleted items, regardless of whether an event ID is provided or not, making it appear as if the item has not actually been deleted, because of this, the BlackBerry Messaging Agent does not process the deletion.

Customers running BES 4.1.7 with OAPI mode, should not see this issue since it's tied to SOAP communications.