ZSM Applications will not gather correctly after upgrade from Netware to Linux

Document ID:7007362
Creation Date:13-Dec-2010
Modified Date:30-Apr-2012
- Micro Focus Products:
  ZENworks Server Management

Environment

Novell ZENworks 7 Server Management Support Pack 1 - ZSM7 SP1 Tiered Electronic Distribution (TED)

Situation

After upgrading from Netware to Linux ZSM applications no longer gather correctly. When looking at the log the wrong slash \ will appear in the log.

Resolution

Fixed in ZENworks 7 Desktop Management Service Pack 1 Interim Release 4 Hot Patch 5, see KB 3484245 "Updates to Novell ZENworks 7 Desktop Management" which can be found at https://www.novell.com/support

Additional Information

An example of the error message: Gather CoreComponents2.ZFS.SERVICES.PCSD stopped with error: /<vol name>/<parent app dir>\<app dir>/<dir>

notice the incorrect backslash in the path after the<parent app dir> for this Linux server.

13 Dec 2010 - Clint Andersen - Original TID creation