Unable to modify driver details of certain HP DesignJet plotters

  • 7007336
  • 08-Dec-2010
  • 11-May-2012


Novell iManager 2.7
Novell iPrint for Linux Open Enterprise Server Support Pack 2 iManager iPrint Plugin


Attempting to modify the driver details of an iPrint printer agent for an HP DesignJet plotter in iManager causes the "Drivers" window to hang.

After creating an iPrint printer agent for an HP DesignJet plotter, you may decide to add a Printer Driver Profile or modify the driver information.  In some environments, customers are reporting that when they choose the option to "Manage Printer" in iManager and select the "Drivers" tab, a "Driver" window will pop up and stick causing the browser to become unresponsive.


This problem is resolved in the iPrint iManager plug-in code (novell-iprint-management) released April 2011.

Here are the steps to implement the fix:

1. Download the updated iprint-management RPM to the server which you run iManager.

Downloading the updated code can be accomplished by accepting all the updates in the Novell RUG Channel, or by manually downloading the updated RPM.

Here the links to manually download the updated RPM.

Download and copy this RPM to the server which hosts iManager:
Download and copy this RPM to the server swhich hosts iManager:

Note: The iPrint Management RPM is architecture independent, meaning, it is the same RPM for 32 bit servers as it is for 64 bit servers.

2. Install the updated RPM to the iManager server.

rpm -Uvh novell-iprint-management-6.2.20110405-0.6.1.noarch.rpm
rpm -Uvh novell-iprint-management-6.3.20110104-0.8.noarch.rpm
3. Install the updated plug-in
iManager -> Configure (man sitting behind the desk, top button along blue band) -> Plug-in Installation -> Available Novell Plug-in Modules -> check box for "iPrint Linux Management Plug-in" -> click the "Install" link -> Follow the process and be sure to restart Tomcat on the server which runs iManager (rcnovell-tomcat5 restart).
4. Clear the iManager cache:
From the server which runs iManager, type this command:
rm -r /var/opt/novell/tomcat5/work
rcnovell-tomcat5 restart

5. Test the results.