WebAdmin Login screen just spins but never logs in

  • Document ID:7007241
  • Creation Date:22-Nov-2010
  • Modified Date:10-Dec-2013
    • Micro Focus Products:
      GroupWise
      GroupWise Mobility Service
    • SUSE Products:
      SUSE Linux Enterprise Server

Environment

Products:
Novell Data Synchronizer
Novell Data Synchronizer Connectory for GroupWise
Novell Data Synchronizer Connectory for Mobility
SUSE Linux Enterprise Server 11
 
Configuration:
Proxy Server defined in YaST

Situation

Unable to login to WebAdmin with the "Logging in..." icon just spinning
"Logging in..." icon just spins on the WebAdmin screen while logging in
No error message on the Browser while trying to login to WebAdmin but the WebAdmin does not login
ERROR: "URLError: <urlopen error Tunnel connection failed:" in the /var/log/datasync/webadmin/server.log while in debug mode

Resolution

 
Proxy Configuration:
  1. Download and install the latest Mobility Pack. Click on the following link for instructions on downloading and installing the latest Mobility Pack
    https://support.microfocus.com/kb/doc.php?id=7007012_draft&sliceId=1&docTypeID=DT_TID_1_1&dialogID=185716743&stateId=0 0 185718441 0 185718441
  2. After installing the latest build, please launch YaST | Proxy .
  3. In the No Proxy Domains field, please type the IP Address of the Mobility Server. It should be similar to the following
    localhost, 127.0.0.1, 192.168.126.40
  4. Edit /etc/datasync/webadmin/server.xml
  5. Make sure the ip in the following section is localhost as follows and not 127.0.0.1
      <configEngine>
        <ip>localhost</ip>
        <port>8121</port>
      </configEngine>
  6. Save the file.
  7. Restart the server.
Please also look at the following TID if an error is received on the WebAdmin screen while logging in
 

Additional Information

Log Level can be set to verbose by following the instructions in the link below
 
Notes:
2010-11-22 16:44:11.412 DEBUG [util:248] EXCEPTION: ********************
2010-11-22 16:44:11.412 DEBUG [util:251] EXCEPTION: Traceback (most recent call last):
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "webadmin/modules/datasync/management_gui/g.py", line 57, in makeSudsClient
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "common/lib/supersocket.py", line 208, in __init__
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/client.py", line 109, in __init__
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:     self.wsdl = Definitions(url, options)
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/wsdl.py", line 172, in __init__
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:     d = reader.open(url)
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/reader.py", line 52, in open
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:     fp = self.options.transport.open(Request(url))
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/transport/http.py", line 61, in open
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:     return self.u2open(u2request)
2010-11-22 16:44:11.413 DEBUG [util:251] EXCEPTION:   File "/opt/novell/datasync/common/lib/suds/transport/http.py", line 116, in u2open
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:     return self.urlopener.open(u2request, timeout=tm)
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 389, in open
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:     response = self._open(req, data)
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 407, in _open
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:     '_open', req)
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 367, in _call_chain
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:     result = func(*args)
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:   File "common/lib/supersocket.py", line 296, in https_open
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:   File "/usr/lib64/python2.6/urllib2.py", line 1120, in do_open
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION:     raise URLError(err)
2010-11-22 16:44:11.414 DEBUG [util:251] EXCEPTION: URLError: <urlopen error Tunnel connection failed: 407 Unauthorized>
2010-11-22 16:44:11.415 DEBUG [util:252] EXCEPTION: ********************