"error: psm "" does not exist" is seen when athenticating with iprintman

  • 7007232
  • 18-Nov-2010
  • 26-Apr-2012

Environment

Novell iPrint for Linux
Novell Open Enterprise Server 2 (OES 2) Linux Support Pack 2

Situation

iprintman psm -l displays the following error:
error: psm "" does not exist

Resolution

Follow the steps below to resolve the issue:
  1. Open an terminal and login as root.
    #su

  2. Identify the currently running print manager.
    #rcnovell-ipsmd status
    Example: ipsmd is running: CN=PrintManager,OU=Print,O=novell

  3. Identify other print managers that exist on the server
    #ll /var/opt/novell/iprint

  4. Delete those print managers not in use from eDirectory and the file system.
    Go to iManager->iPrint->Delet Print Object and select the print managers and click OK.

  5. Verify that the print managers have been removed from the filesystem.
    #ll /var/opt/novell/iprint
    Example:
    drwxrwxr-x  5 iprint iprint  456 Nov 18 01:00 PrintManager.Print.novell.psm
    drwxr-xr-x 10 root   root   1392 Nov 12 12:26 htdocs
    drwxrwxr-x  3 root   www      72 Aug  5 13:49 mod_ipp
    -rw-rw----  1 iprint iprint    0 Nov 11 13:57 printcap
    drwxrwxr-x  2 iprint iprint   48 Aug  5 13:49 resdir

    #ll /etc/opt/novell/iprint/conf
    Example:
    -rw------- 1 root root  151 Aug 19 13:29 PrintManager.Print.novell.ipsmd.conf
    -rw------- 1 root root 1644 Aug  5 13:49 idsd-template.conf
    -rw------- 1 root root  156 Aug 19 13:28 idsd.conf
    -rw------- 1 root root  988 Aug  5 13:49 ipsmd-template.conf
    lrwxrwxrwx 1 root root   64 Aug 19 13:29 ipsmd.conf -> /etc/opt/novell/iprint/conf/PrintManager.Print.novell.ipsmd.conf

  6. Restart the print manager
    #rcnovell-ipsmd restart

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