Unable to see some mails while clicking File | Open Backup

  • 7007161
  • 04-Nov-2010
  • 26-Apr-2012

Environment

Products:
Novell GroupWise 8
 
Configuration:
Huge number of mails in the mailbox

Situation

Unable to see some mails while clicking File | Open Backup
File | Open Backup does not show all the mails that it is suppose to

Resolution

File | Open Backup should show only those emails that exist in the Backup but do not exist in the Online Mailbox. However if large number of emails are missing from the Online Mailbox around 18000 or so, then clicking File | Open Mailbox does not show all the mails that it is suppose to show. This has been reported to engineering
 
Workaround Steps:
 
Method 1
Use ConsoleOne to restore all the mails. This method will restore all the mails missing in the Online Mailbox. There is no option to select individual mails
  1. Launch ConsoleOne.
  2. Highlight the User Object in ConsoleOne.
  3. Click Tools | GroupWise Utilities | Backup/Restore Mailbox...
  4. Click Yes on the prompt "Restore all message for this user?"
Method 2
This method is useful if only certain mails needs to be restored. Connect to the Backup Post Office directly using the /ph switch and archive the mails and unarchive it in the Online Malibox. However, to connect to the Backup Post Office using the /ph switch, 
- Access Mode for the Post Office in the Backup should be set to "Client/Server and Direct"
- Security should not be set to LDAP Authentication
- Password of the user that was set before switching to LDAP Authentication needs to be known. If this is not known, open a Service Request with Novell Technical Services to get the password removed from the user database for the backup post office

Follow the steps listed below if Access Mode is set to Client/Server only. This should not affect the Production system
  1. Launch ConsoleOne.
  2. Connect to the Domain to which Post Office belongs.
  3. Right Click on the Post Office Object and Click Properties.
  4. Click GroupWise | Post Office Settings.
  5. Change the Access Mode to "Client/Server and Direct" and click Apply and Close.
  6. Right Click on the Post Office Object and click GroupWise Utilities | System Maintenance.. | Rebuild Database
  7. Click Run.
  8. Change the path to any temporary path.
  9. Click OK.
  10. Once the database rebuild has been completed, click OK and click Close
  11. Rename wphost.db in the backup to wphost.orig .
  12. Move wphost.db from the temporary path that was mentioned in step 8 to the backup location.
  13. Once this is done, reverse the changes that was made to the Production Post Office in step 5.
Follow the steps listed below if Security is set to LDAP Authentication. This will effect the Production system so please make sure to do it during non-business hours
  1. Launch ConsoleOne.
  2. Connect to the Domain to which Post Office belongs.
  3. Right Click on the Post Office Object and Click Properties.
  4. Click GroupWise | Security.
  5. Change the Security Level to Low.
  6. Click Apply and Close.
  7. Right Click on the Post Office Object and click GroupWise Utilities | System Maintenance.. | Rebuild Database.
  8. Click Run.
  9. Change the path to any temporary path.
  10. Click OK.
  11. Once the database rebuild has been completed, click OK and click Close.
  12. Rename wphost.db in the backup to wphost.orig1 .
  13. Move wphost.db from the temporary path that was mentioned in step 9 to the backup location
  14. Once this is done, reverse the changes that was made to the Production Post Office in step 5.
  15. After follow the above steps, please follow the steps listed below to connect to the Backup PostOffice using the /ph switch.
Follow the steps listed below to connect to the Backup Post Office using the /ph switch
  1. Right Click on the GroupWise Client Shortcut on the Desktop.
  2. After the path to the exe type /ph-\\ServerName\ShareName\BackupPostOffice like the following
    "C:\Program Files\Novell\GroupWise\grpwise.exe" /ph-\\ServerName\ShareName\BackupPostOffice
  3. Double Click on the GroupWise Client shortcut and enter the userid, password leaving the IP Address and port blank and click OK.
  4. Click Tools | Options | Environment | File Location | Archive directory: and set the archive directory to c:\archive .
  5. Click OK and Close.
  6. Archive the mails that are needed.
  7. Once the archive is complete, undo the changes that was done in step 2 and login to online mailbox.
  8. Follow step 4.
  9. Click File | Open Archive and unarchive the mails.

Status

Reported to Engineering

Feedback service temporarily unavailable. For content questions or problems, please contact Support.