Novell Client for Linux displays error: "Cannot perform login: The system could not log you into the network."

  • 7007130
  • 01-Nov-2010
  • 23-Jul-2013

Environment

Novell Client for Linux
Novell Open Enterprise Server 2 (OES 2) Support Pack 2
Novell Open Enterprise Server 11 (OES 11) Support Pack 1
SUSE Linux Enterprise Desktop 11 Service Pack 1
SUSE Linux Enterprise Server 11 Service Pack 1
SUSE Linux Enterprise Server 11 Service Pack 2

Situation

When attempting to login using the Novell Client for Linux the following message is displayed:
 
Cannot perform login: The system could not log you into the network.
Make sure that the name and connection information are correct, then type your password again.
 
rcnovell-xregd status shows down or unused.
 
When restarting novell-xregd the following messages appear in /var/log/messages:
Oct 31 20:02:45 A70NBCBS2 novell-xregd[2802]: XTRegEng -RegInitialize- Open database failure, error = 0xc209
Oct 31 20:02:45 A70NBCBS2 novell-xregd[2802]: XRegD -InitDbObjHolders- Exception caught instantiating DbObjHolder
Oct 31 20:02:45 A70NBCBS2 novell-xregd[2802]: XTRegEng -RegInitialize- Open database failure, error = 0
 
When using pure-ftpd the following error is shown:
<serverName>  pure-ftpd: (<UserName>@<ServerIP>) [ERROR] Novell Client Login Failed with error 512

Resolution

Steps to resolve the issue:
  1. Open a terminal and login as root
  2. type "yast -i novell-xregd" and the terminal to reinstall the package.
  3. Restart novell-xregd
    #rcnovell-xregd restart
  4. Now login again using the Novell Client for Linux

Note:  For OES11, install the novell-xtier-base package...

Additional Information

How to identify if there are corrupt or missing files within the novell-xtier-base package
  1. At the terminal run chkbin /opt/novell/xtier/bin/novell-xregd
  2. In the output log file you will see the following errors:
    Example:
    Validating RPM: libgcc-4.1.2_20070115-0.29.6         [   Passed    ]
    Validating RPM: libstdc++-4.1.2_20070115-0.29.6      [   Passed    ]
    Validating RPM: novell-xtier-base-3.1.7-0.12.1       [   Warning   ]
    ......G.    /opt/novell/xtier
    missing     /var/opt/novell/xtier
    missing     /var/opt/novell/xtier/xregd
    missing     /var/opt/novell/xtier/xregd/db