ZRS on Linux with Oracle InfoView fails to run

Document ID:7007031
Creation Date:11-Oct-2010
Modified Date:27-Apr-2012
- Micro Focus Products:
  ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3 Business Objects Reporting

Situation

ERROR launching InfoView:

"Unexpected behavior". (WIS 10901)"

ERROR in log:

/opt/novell/zenworks/share/boe/bobeje/enterprise120/linux_x86/dataAccess/RDBMS/connectionServer/libdbd_oci10.so (libclntsh.so.10.1: cannot open shared object file: No such file or directory)" . (WIS 10901)

/opt/novell/zenworks/share/boe/bobje/enterprise120/linux_x86/dataAccess/RDBMS/connectionServer/libdbd_oci11.so (libclntsh.so.11.1: cannot open shared object file: No such file or directory)

Resolution

Note the documentation at https://www.novell.com/documentation/zcm10/zcm10_installation_reportingserver/data/bb1nakx.html

"IMPORTANT:On Linux, make sure that the Oracle client installation directory has Read and Execute access to all users."

Additional Information

See also Cool Solution https://www.novell.com/communities/node/11911/install-zrs-oracle-10g-r2-sles-10-sp3-zcm-103x for helpful steps on installing ZRS on Linux for Oracle database.