Unable to see dstrace screen when using a Remote Desktop (RDP) on Windows Server

  • 7007019
  • 08-Oct-2010
  • 26-Apr-2012

Environment

Novell eDirectory 8.7 for Windows 2000
Novell eDirectory 8.7.1 for Windows 2000
Novell eDirectory 8.7.3 for Windows 2000
DirXML Remote Loader

Situation

When using the Microsolt Windows RDP client to remote control my Windows 2003 eDirectory server, the dstrace screen does not appear.  When I turn on Trace from the remote loader console, I can not see the Trace screen.
I am able to see the dstrace screen if run trace from the physical server console.
Unable to see dstrace screen when using a Remote Desktop (RDP) on Windows Server

Resolution

Workaround for Windows 2003:

Connect to the Windows server console session (session 0) with the /console switch on the command line: mstsc /console

For Windows 2000, there is no workaround.  See Microsoft Support Knowledge Base article 311926.

Additional Information

Formerly known as TID# 10098906

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