Unable to wipe an Android device

  • Document ID:7006868
  • Creation Date:24-Oct-2013
  • Modified Date:14-Dec-2013
    • Micro Focus Products:
      GroupWise

Environment

Novell Data Synchronizer Mobility Pack

Situation

Sending a full wipe to an Android device is not working
Sending a full wipe to an Android device is not doing anything

Resolution

  1. Launch your web browser
  2. Go to web admin page by typing ipaddress:8120 and log in
  3. Click on configure icon for mobility and check Enable Device Security Policy
  4. At this point you will need to log into the device and set the password
  5. You should now be able to send a full wipe to the device

OR (if this is not possible) please refer to KB 7013442 https://support.microfocus.com/kb/doc.php?id=7013442


Cause

This happens because at this time, Android devices require security polices to be enabled in order to have a wipe work