Remote Control utility nzrViewer.exe does not launch from IE.

  • 7006842
  • 14-Sep-2010
  • 27-Apr-2012


Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3
Internet Explorer


In an attempt to remote control a device using a connection to ZCC with Internet Explorer, the nzrViewer.exe is not launched.  The remote control utility is correctly installed.

After clicking "OK" to initiate the Remote session, nothing happens.  Typically a dialog would open showing the attempt to connect to the device.


In Internet Explorer, under Internet Options > Security tab, there is an option for "Enable Protected Mode".  Change to the Local Intranet zone, then uncheck the "Enable Protected Mode" option.