ZENserver service periodically unresponsive since 10.3 or 10.3.1 update

  • Document ID:7006802
  • Creation Date:07-Sep-2010
  • Modified Date:27-Apr-2012
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks 10 Configuration Management with Support Pack 3 - 10.3

Situation

Occasionally ZENserver service becomes unresponsive.  Especially with heap space error in logs.
 
ERROR (from services-messages.log):
 
[DEBUG] [8/20/10 7:00:48 AM] [] [AuthenticationFilter] [] [com.novell.zenworks.webservice.lib.InternalAuthenticationException: java.lang.OutOfMemoryError: Java heap space
 at com.novell.zenworks.webservice.lib.AuthenticationFilter.getAuthenticatedObject(AuthenticationFilter.java:290)
 at com.novell.zenworks.webservice.lib.AuthenticationFilter.getAuthenticatedObjectUsingUserName(AuthenticationFilter.java:257)
 at com.novell.zenworks.webservice.lib.AuthenticationFilter.doFilter(AuthenticationFilter.java:121)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at com.novell.zenworks.webservice.lib.StatisticFilter.doFilter(StatisticFilter.java:77)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)

Resolution

For ZCM 10.3: This is fixed in version 10.3.4 - see KB 7008244 "ZENworks Configuration Management 10.3.4 - update information and list of fixes" which can be found at https://www.novell.com/
For ZCM 11: This is fixed in version 11.2 - see KB 7010044 "ZENworks Configuration Management 11.2 - update information and list of fixes" which can be found at https://www.novell.com/support