Initial Sync fails with GroupWise Post Office Agent running on Windows 2008

  • 7006773
  • 01-Sep-2010
  • 10-Dec-2013

Environment

Products:
Novell GroupWise 8
Novell Data Synchronizer Connector for Mobility
Novell Data Synchronizer for GroupWise
Microsoft Windows 2008 R2
 
Configuration:
Post Office Agent running on Windows 2008 R2 as a Service
Post Office Agent running as a service

Situation

Initial Sync fails with GroupWise Post Office Agent running on Windows 2008
SOAP not functioning properly on POA running on Windows 2008 R2
Mobility Monitoring page shows Failed status for users whose POA is on Windows 2008 R2
GroupWise Connector starts but fails to login to the user accounts in the POA
ERROR: "Unexpected error while configuring user: Status instance has no attribute 'description'" in the GroupWise Connector log files when set to Debug Verbose
Running the Post Office Agent as Service using Administrator or Local System Account does not make SOAP work properly
Running the Post Office Agent as an Application makes SOAP work properly
Able to telnet to the SOAP port but unable to login as any user using any SOAP Application

Resolution

Workaround Steps:
Run the Post Office Agent as an Application
 
Corrective Actions:
Please follow the steps listed below
  1. Shut down the Post Office Agent.
  2. Rename the Post Office Directory.
  3. Create a new Post Office Directory with the same name.
  4. Copy wphost.db , ngwguard.db and the *.dc files from the renamed old Post Office Directory to the new Post Office Directory.
  5. Move ofuser , ofmsg , offiles from the renamed old Post Office Directory to the new Post Office Directory.
  6. Create wpcsin and wpcsout directory in the new Post Office Directory. wpcsin and wpcsout should be created automatically but it is better to create it manually.
  7. Start the Post Office Agent as a service.

Additional Information

Notes:
GroupWise connector log file shows the following errors
 
2010-09-01 13:59:43.415 INFO_VERBOSE [CP WSGIServer Thread-3] [AppInterface:216] [userID:] [eventID:] [objectID:] [] startup: Groupwise Application Interface Started Successfully!
[01/Sep/2010:13:59:43] ENGINE Serving on 192.168.168.13:4500
[01/Sep/2010:13:59:43] ENGINE Bus STARTED
2010-09-01 13:59:46.598 DEBUG_VERBOSE [Thread-113] [gwsoap:396] [userID:tonyg] [eventID:] [objectID:] [] About to use soap client 65725072 for method loginRequest
2010-09-01 13:59:46.639 DEBUG_VERBOSE [Thread-114] [gwsoap:396] [userID:tinag] [eventID:] [objectID:] [] About to use soap client 65725264 for method loginRequest
2010-09-01 13:59:46.964 DEBUG_VERBOSE [Thread-114] [gwsoap:459] [userID:tinag] [eventID:] [objectID:] [] SOAP method loginRequest returned 37644
2010-09-01 13:59:46.964 DEBUG_VERBOSE [Thread-114] [gwsoap:461] [userID:] [eventID:] [objectID:] [] Unknown status code: (reply){
   status =
      (Status){
         code = 37644
      }
 }
2010-09-01 13:59:46.964 DEBUG_VERBOSE [Thread-114] [gwsoap:508] [userID:] [eventID:] [objectID:] [] Done with soap client 65725264 for method loginRequest
2010-09-01 13:59:46.964 ERROR_VERBOSE [Thread-114] [gwsoap:619] [userID:] [eventID:] [objectID:] [] Unexpected error while configuring user: Status instance has no attribute 'description'
2010-09-01 13:59:46.965 DEBUG_VERBOSE [Thread-114] [util:248] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************
2010-09-01 13:59:46.965 DEBUG_VERBOSE [Thread-114] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION: Traceback (most recent call last):
2010-09-01 13:59:46.965 DEBUG_VERBOSE [Thread-114] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION:   File "syncengine/connectors/groupwise/lib/gwsoap.py", line 583, in loginRequest
2010-09-01 13:59:46.965 DEBUG_VERBOSE [Thread-114] [util:251] [userID:] [eventID:] [objectID:] [] EXCEPTION: AttributeError: Status instance has no attribute 'description'
2010-09-01 13:59:46.965 DEBUG_VERBOSE [Thread-114] [util:252] [userID:] [eventID:] [objectID:] [] EXCEPTION: ********************
2010-09-01 13:59:46.965 WARNING_VERBOSE [Thread-114] [gwuser:372] [userID:] [eventID:] [objectID:] [] configureUser: Failed to login to user! Can not complete this users configurations without logging in.
2010-09-01 13:59:47.058 DEBUG_VERBOSE [Thread-113] [gwsoap:459] [userID:tonyg] [eventID:] [objectID:] [] SOAP method loginRequest returned 37644

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