Mozilla 5 is not supported when logging into GroupWise 2012 WebAccess with IE11

  • 7006771
  • 24-Oct-2013
  • 19-Dec-2016


Novell GroupWise 2012
Internet Explorer 11


When trying to log into WebAccess from Internet Explorer 11, this error is presented:

Mozilla 5 is not supported.
Please use Mozilla Firefox, Google Chrome, Apple Safari, or Internet Explorer 8 or newer to access GroupWise WebAccess.
Use WebAccess basic interface

If Internet Explorer 11 is set to Compatibility mode, this error is returned:

Compatibility View detected
Internet Explorer currently is running in Compatibility View.
Compatibility View is not supported by GroupWise WebAccess.  To turn off Compatibility View, click Tools, then click Compatibility View Settings.  In the "Websites you've added" box, select the GroupWise WebAccess site, then click Remove.
Use WebAccess basic interface.


While Internet Explorer 11 is not yet officially supported with GroupWise 2012 WebAccess SP2, there is an FTF (Field Test File) available if requested from Novell Technical Services.  The fix is included in builds later than build 113383. 

The fix is included in GW 2012 SP3 

 Firefox or Chrome is still a valid workaround  for accessing WebAccess on machines where IE 11 is installed.