Errors in ZCC.LOG when creating Bundles or Policies in ZCC - Satellite or Primary server(s) deleted

  • Document ID:7006732
  • Creation Date:26-Aug-2010
  • Modified Date:22-Jun-2017
    • Micro Focus Products:
      ZENworks Configuration Management

Environment

Novell ZENworks Configuration Management 11.4
Novell ZENworks Configuration Management 2017

Situation

Creating a new bundle in ZENworks Configuration Center (ZCC) generates an error.
 
Creating a new policy in ZCC generates an error.
 
Editing an existing bundle in ZCC does not generate an error.
 
Editing an existing policy in ZCC does not generate an error.
 
Satellite or Primary server(s) deleted from zone.
 
Error:  "The INSERT statement conflicted with the FOREIGN KEY constraint "fk_zACOSatell_SatelliteServers". The conflict occurred in database "zcmdb", table "dbo.zDevice", column 'ZUID' "

ERROR:
Error:  settings.category.contentStatus.err.saving
com.novell.zenworks.datamodel.exceptions.InternalDataModelException: org.hibernate.exception.ConstraintViolationException: ORA-02291: integrity constraint (ZENWORKS.FK_ZACOCONTENTS_CONTENTSERVERS) violated - parent key not found

Resolution

If these errors are seen on newer versions of ZENworks, please do the following before completing either of the workarounds:
  1. Run ZENworks Diagnostic Center (ZDC) on the Primary server
  2. Gather the exact steps that were used to remove Primary or Satellite server(s) from the zone
  3. Run the following query on the database and gather the results:
    SELECT * FROM zSystemSetting WHERE Name LIKE 'com.novell.zenworks.content.%';
  4. Contact Novell Support with the gathered information

Workaround Options (Below is for satellites.  NOTE: If the error is due to a Primary, use Primary Replication settings instead.)

Option A
In ZCC create a new folder, select (Details) of the folder > 'Settings'>  'Satellite Server Replication'>  'New Satellite Servers added to the system will exclude content in this container by default' .
 
Create a bundle in the folder to verify that it works.  Then switch the settings back to allow replication.  This should continue to work.
 
If that works well, this can be set on the /Bundles folder itself.

Option B
  1. Select "Configuration"
  2. Select "Content"
  3. Select "Satellite Server Replication"
  4. Select "New Satellite Servers added to the system will include content in this container by default"
  5. Select "Apply"
  6. Select "New Satellite Servers added to the system will exclude content in this container by default"
  7. Select "Apply"

Additional Information

 The replication settings are set to replicate to all Primary servers (except those listed) and the list has a guid that does not match with anything in the zDevice or zZenObject tables, which means there is no device or object matching that guid.  This is what causes the exception.  So, changing the settings (Workaround Options, Option B), causes the list to clear out the db and allow replication to work. 

So, if the error is related to primary servers, change the primary server replication settings, save / apply, and then set it back to the other value and save / apply.  If it's satellite, changing the satellite replication settings to the other radio button and save / apply and then set it back and save / apply.  This should clear up the issue by removing the orphaned db entry. 

Note that the include or exclude for individual servers may get lost, and need to be configured again.
 
Full stack trace:
 
22 Jun 2011 14:42:49 ============== Exception (begin) ===========================
22 Jun 2011 14:42:49 Exception occured
com.novell.zenworks.datamodel.exceptions.InternalDataModelException: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: org.hibernate.exception.ConstraintViolationException: could not insert collection: [com.novell.zenworks.datamodel.objects.assignablecontent.AssignableContentObject.ContentServers#2228684c74fe7304ca7e19c83aef687a]
 at com.novell.zenworks.datamodel.session.hibernate.HibernateBasicSession._create(HibernateBasicSession.java:1253)
 at com.novell.zenworks.datamodel.session.hibernate.HibernateBasicSession.create(HibernateBasicSession.java:97)
 at com.novell.zenworks.datamodel.session.hibernate.HibernateAdministratorSession.create(HibernateAdministratorSession.java:1339)
 at com.novell.zenworks.datamodel.services.BasicAdminImpl.create(BasicAdminImpl.java:104)
 at com.novell.zenworks.datamodel.services.assignablecontent.AssignableContentObjectAdminImpl.create(AssignableContentObjectAdminImpl.java:63)
 at com.novell.zenworks.datamodel.services.actions.ActionAdminImpl.create(ActionAdminImpl.java:61)
 at com.novell.zenworks.datamodel.services.policies.PolicyAdminImpl.create(PolicyAdminImpl.java:80)
 at com.novell.zenworks.admin.pages.policies.wizards.newPolicy.PolicyBean.execute(PolicyBean.java:597)
 at com.novell.zenworks.admin.pages.policies.wizards.newPolicy.Controller.onFinish(Controller.java:295)
 at com.novell.zenworks.fw.web.layout.WizardController.onWizardEvent(WizardController.java:262)
 at com.novell.zenworks.fw.web.internal.layout.Wizard.verifyActionWithController(Wizard.java:693)
 at com.novell.zenworks.fw.web.internal.layout.Wizard.finishButton_Click(Wizard.java:448)
 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
 at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
 at java.lang.reflect.Method.invoke(Method.java:592)
 at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1977)
 at com.novell.web.controls.WebControl.fireEvent(WebControl.java:1952)
 at com.novell.web.controls.Button.raisePostBackEvent(Button.java:475)
 at com.novell.web.controls.Page.raisePostBackEvent(Page.java:885)
 at com.novell.web.controls.Page.raisePostBackEvents(Page.java:872)
 at com.novell.web.controls.Page.internalProcessRequest(Page.java:584)
 at com.novell.web.controls.Page.processRequest(Page.java:528)
 at com.novell.zenworks.fw.web.internal.layout.Index.processRequest(Index.java:586)
 at com.novell.web.internal.controls.PageTag.doEndTag(PageTag.java:86)
 at org.apache.jsp.jsp.index_jsp._jspService(index_jsp.java:178)
 at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:98)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:328)
 at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:315)
 at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:265)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at org.apache.catalina.core.ApplicationDispatcher.invoke(ApplicationDispatcher.java:691)
 at org.apache.catalina.core.ApplicationDispatcher.processRequest(ApplicationDispatcher.java:469)
 at org.apache.catalina.core.ApplicationDispatcher.doForward(ApplicationDispatcher.java:364)
 at org.apache.catalina.core.ApplicationDispatcher.forward(ApplicationDispatcher.java:301)
 at com.novell.web.NJWCServlet.serviceImpl(NJWCServlet.java:97)
 at com.novell.zenworks.fw.web.internal.ZENworksServlet.service(ZENworksServlet.java:84)
 at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at com.patchlink.sapphire.web.pages.vulnerability.session.HibernateSessionFilter.doFilter(HibernateSessionFilter.java:75)
 at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:215)
 at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
 at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
 at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
 at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:525)
 at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
 at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
 at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
 at com.novell.zenworks.tomcat.ZENRequestValve.invoke(ZENRequestValve.java:1196)
 at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
 at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:870)
 at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
 at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
 at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
 at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:685)
 at java.lang.Thread.run(Thread.java:595)
Caused by: com.novell.zenworks.datamodel.exceptions.InternalDataModelException: org.hibernate.exception.ConstraintViolationException: could not insert collection: [com.novell.zenworks.datamodel.objects.assignablecontent.AssignableContentObject.ContentServers#2228684c74fe7304ca7e19c83aef687a]
 at com.novell.zenworks.datamodel.database.AbstractDatabaseTypeHelper.newStandardDataModelException(AbstractDatabaseTypeHelper.java:436)
 at com.novell.zenworks.datamodel.database.AbstractDatabaseTypeHelper.throwStandardDataModelException(AbstractDatabaseTypeHelper.java:421)
 at com.novell.zenworks.datamodel.session.hibernate.AbstractHibernateSessionImpl.handleException(AbstractHibernateSessionImpl.java:177)
 at com.novell.zenworks.datamodel.session.hibernate.AbstractHibernateSessionImpl.simpleSave(AbstractHibernateSessionImpl.java:356)
 at com.novell.zenworks.datamodel.session.hibernate.HibernateBasicSession._create(HibernateBasicSession.java:1243)
 ... 59 more
Caused by: org.hibernate.exception.ConstraintViolationException: could not insert collection: [com.novell.zenworks.datamodel.objects.assignablecontent.AssignableContentObject.ContentServers#2228684c74fe7304ca7e19c83aef687a]
 at org.hibernate.exception.SQLStateConverter.convert(SQLStateConverter.java:71)
 at org.hibernate.exception.JDBCExceptionHelper.convert(JDBCExceptionHelper.java:43)
 at org.hibernate.persister.collection.AbstractCollectionPersister.recreate(AbstractCollectionPersister.java:1058)
 at org.hibernate.action.CollectionRecreateAction.execute(CollectionRecreateAction.java:26)
 at org.hibernate.engine.ActionQueue.execute(ActionQueue.java:248)
 at org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:232)
 at org.hibernate.engine.ActionQueue.executeActions(ActionQueue.java:143)
 at org.hibernate.event.def.AbstractFlushingEventListener.performExecutions(AbstractFlushingEventListener.java:297)
 at org.hibernate.event.def.DefaultFlushEventListener.onFlush(DefaultFlushEventListener.java:27)
 at org.hibernate.impl.SessionImpl.flush(SessionImpl.java:988)
 at org.hibernate.impl.SessionImpl.managedFlush(SessionImpl.java:337)
 at org.hibernate.transaction.JDBCTransaction.commit(JDBCTransaction.java:106)
 at com.novell.zenworks.datamodel.session.hibernate.HibernateTransactionImpl._commit(HibernateTransactionImpl.java:42)
 at com.novell.zenworks.datamodel.session.hibernate.AbstractHibernateTransactionImpl.commit(AbstractHibernateTransactionImpl.java:46)
 at com.novell.zenworks.datamodel.session.hibernate.AbstractHibernateSessionImpl.simpleSave(AbstractHibernateSessionImpl.java:345)
 ... 60 more
Caused by: java.sql.SQLException: The INSERT statement conflicted with the FOREIGN KEY constraint "fk_zACOContentS_ContentServers". The conflict occurred in database "Zenworks", table "dbo.zDevice", column 'ZUID'.
 at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365)
 at net.sourceforge.jtds.jdbc.TdsCore.tdsErrorToken(TdsCore.java:2781)
 at net.sourceforge.jtds.jdbc.TdsCore.nextToken(TdsCore.java:2224)
 at net.sourceforge.jtds.jdbc.TdsCore.getMoreResults(TdsCore.java:628)
 at net.sourceforge.jtds.jdbc.JtdsStatement.processResults(JtdsStatement.java:525)
 at net.sourceforge.jtds.jdbc.JtdsStatement.executeSQL(JtdsStatement.java:487)
 at net.sourceforge.jtds.jdbc.JtdsPreparedStatement.executeUpdate(JtdsPreparedStatement.java:421)
 at com.mchange.v2.c3p0.impl.NewProxyPreparedStatement.executeUpdate(NewProxyPreparedStatement.java:105)
 at org.hibernate.jdbc.NonBatchingBatcher.addToBatch(NonBatchingBatcher.java:23)
 at org.hibernate.persister.collection.AbstractCollectionPersister.recreate(AbstractCollectionPersister.java:1039)
 ... 72 more